Built for FiveM Communities

Everything you need for
AI-powered support

A complete toolkit for automating Discord ticket support. From knowledge bases to analytics, we handle the complexity so you can focus on your community.

  • 80%+

    auto-resolved

    AI-Powered Responses

    Claude AI resolves tickets using your knowledge base instantly.

  • ∞

    entries

    Knowledge Base

    Create documentation that the AI uses for contextual support.

  • 24/7

    learning

    Learned Solutions

    The system learns from staff resolutions automatically.

  • Real-time

    insights

    Analytics Dashboard

    Track resolution rates and AI performance metrics.

  • 1-click

    setup

    Public Docs Site

    Auto-generate documentation sites for your scripts and services.

  • 256-bit

    encryption

    Enterprise Security

    AES-256 encryption for all sensitive data at rest.

AI-Powered Responses

Powered by Claude AI, your bot resolves tickets instantly using your knowledge base. It understands context, asks clarifying questions, and provides accurate solutions.

  • Context-aware responses from your documentation
  • Smart escalation when AI can't resolve
  • Configurable message limits before handoff
  • Per-ticket-type AI toggle

Knowledge Base

Create detailed entries for each script or service. The AI uses this knowledge to provide accurate, contextual support without staff intervention.

  • Rich markdown documentation per script/service
  • Version tracking and dependency info
  • Link to external docs for deeper reference
  • Unlimited entries on all plans

Learned Solutions

The system learns from successful resolutions. When staff solve a ticket, the AI remembers and applies it to similar future issues automatically.

  • Automatic learning from closed tickets
  • Solution similarity matching
  • Grows smarter with every resolution
  • Toggle learning on/off per organization

Ticket Management

Full lifecycle management with configurable ticket types, automatic categorization, smart escalation, and abuse prevention controls.

  • Custom ticket types with emojis
  • Script/service selection per ticket
  • Cooldown timers to prevent spam
  • Max open ticket limits per user

Analytics Dashboard

Track resolution rates, satisfaction scores, AI vs staff handling, and per-script breakdowns. Understand your support at a glance.

  • AI resolution rate tracking
  • Per-script/service ticket breakdown
  • Staff workload distribution
  • Ticket volume trends

Custom Branding

Make the bot your own with custom name, avatar, embed colors, status messages, and footer text. Your community sees your brand.

  • Custom bot name and avatar
  • Brand color for all embeds
  • Custom status message
  • Personalized footer text

Public Docs Site

Auto-generate a public documentation site for your scripts and services. Each organization gets a branded docs portal accessible to all users.

  • Auto-generated from knowledge base
  • Searchable documentation
  • Custom branding and accent colors
  • Available on Pro and Enterprise plans

Auto-Solutions

AI automatically learns from resolved tickets and applies proven solutions to similar future issues — getting smarter with every interaction.

  • Learns from staff-resolved tickets
  • Automatically applies to similar issues
  • Confidence scoring for accuracy
  • Enterprise plan feature

Script Upload & Auto-Knowledge

Upload your scripts and let AI generate complete documentation, knowledge base entries, and ticket type configurations automatically.

  • Upload scripts to auto-generate KB entries
  • AI-powered documentation generation
  • Auto-create ticket type options
  • Enterprise documentation site generator

Flexible

Built for your use case

Whether you sell scripts or run a server, Legacy Tickets adapts to your needs with tailored defaults and AI behavior.

Script Stores

For developers selling FiveM scripts and resources

  • Technical support & installation help ticket types
  • Per-script knowledge base entries
  • Sales and pre-sales inquiry handling
  • Bug report routing to staff
  • Custom development request tickets

FiveM Servers

For roleplay servers and gaming communities

  • General support & purchase help ticket types
  • Vehicle import and business question handling
  • Staff report tickets with instant ping
  • Server rules and gameplay knowledge base
  • Community-specific AI behavior

And More

Security & Customization Built In

Security, customization, and flexibility built into every layer.

  • AES-256 Encryption

    Bot tokens and API keys encrypted at rest with military-grade encryption.

  • Custom Welcome Messages

    Personalize the greeting when users open tickets with dynamic placeholders.

  • Per-Org Configuration

    Every organization gets isolated settings, ticket types, and knowledge base.

  • Full Transcripts

    Every ticket conversation is logged for review, training, and quality assurance.

Ready to automate your support?

Set up in under 10 minutes. No credit card required to get started.