Documentation

Set Up Legacy Bot

Get your AI-powered Discord ticket bot running in under 10 minutes. Follow these steps to create your bot, connect it, and start handling support tickets automatically.

1Create Bot2Invite Bot3Setup Wizard4Configure5Go Live
1

Create a Discord Bot

  1. 1Go to the Discord Developer Portal
  2. 2Click New Application and give it a name (e.g. "My Support Bot")
  3. 3Go to the Bot tab in the sidebar
  4. 4Click Reset Token and copy your bot token — you'll need this in the setup wizard
  5. 5Scroll down to Privileged Gateway Intents and enable all three:
  6. 6Click Save Changes
Presence IntentServer Members IntentMessage Content Intent

Important: Keep your bot token secret. Never share it publicly. We encrypt it at rest using AES-256-GCM.

2

Invite the Bot to Your Server

  1. 1In the Developer Portal, go to the OAuth2 tab
  2. 2Under OAuth2 URL Generator, select these scopes:
Discord
bot
Discord
applications.commands

Required Bot Permissions:

Manage ChannelsSend MessagesEmbed LinksAttach FilesRead Message HistoryUse Application CommandsManage Messages
  1. 3Copy the generated URL at the bottom and open it in your browser
  2. 4Select your Discord server and click Authorize

Tip: Copy your Application ID from the General Information tab — this is your Bot Client ID needed in the setup wizard.

3

Complete the Setup Wizard

  1. 1Log in to your Legacy Bot dashboard with Discord
  2. 2The setup wizard will guide you through entering your bot token and client ID
  3. 3Once created, go to Settings → Channels and configure your IDs:

Guild ID

Right-click server name → Copy Server ID

Ticket Category ID

Right-click category → Copy Channel ID

Log Channel ID

Channel where transcripts are posted

Staff Role ID

Role pinged when tickets escalate

4

Configure Your Bot

Ticket Types

Add ticket categories users can create (e.g. Purchase Support, Bug Report, General Question)

Scripts / Products

Add your FiveM scripts or products so users can select which one they need help with

Knowledge Base

Add docs the AI uses to answer questions — installation guides, FAQs, troubleshooting

Learning System

Enable the AI to save successful resolutions and reuse them for similar future issues

5

Start Your Bot

  1. 1Go to Bot Status in your dashboard
  2. 2Verify all configuration items show green checkmarks
  3. 3Click Restart Bot — it should come online within a few seconds
  4. 4In your Discord server, use the slash command to post the ticket creation panel:
Discord
/setup

That's it! Your bot is now live. The AI will automatically respond to tickets using your knowledge base and learned solutions. Users can click the panel buttons to create support tickets!

Security & Privacy

AES-256-GCM Encryption

Bot tokens and API keys encrypted at rest, decrypted only in memory

Data Isolation

Each organization's data is fully isolated — no cross-org access

No Logging

Credentials are never written to logs or exposed in any output

Discord OAuth

Authentication via Discord — we never store your password

Ready to automate your support?